At Triad Recovery Center, we are dedicated to protecting your privacy and safeguarding the personal and medical details you share with us. This Online Privacy Policy describes how we collect, use, disclose, and secure your information when you visit our website, utilize our North Carolina city directories, or complete our digital insurance check forms.
1. Information We Collect
We collect information you provide directly to us, as well as data gathered automatically during your visit:
A. Information You Submit Voluntarily:
When you complete our Verify Insurance Coverage form, use our contact forms, or speak with an admissions specialist, you may disclose:
- Identity & Contact Data: Full name, telephone number, mailing address, and email address.
- Insurance and Clinical Details: Name of health insurance provider, member identification number, group number, subscriber name, relationship to the subscriber, patient date of birth, and primary substances or co-occurring mental health symptoms you are seeking help for.
B. Information Collected Automatically:
To optimize your experience on our site, we automatically track server log information, including:
- IP address, browser type, operating system, and hardware details.
- Pages viewed, referral links that brought you to our site, time spent on individual guides, and specific actions clicked.
- Geographic coordinates or general regional location derived from your IP address to prioritize proximity calculations for rehab resources near you.
2. How We Use Your Information
We use the data we collect strictly to operate our center and provide high-quality services. We do not sell your personal or health data. Specifically, we use your information to:
- Conduct confidential benefits checks and verify your health insurance coverage with your insurance provider.
- Respond to your admissions inquiries, answer questions regarding outpatient treatment fit, and schedule clinical assessments.
- Improve and customize our city-specific custom landing pages (such as Raleigh, Greensboro, High Point, and Winston-Salem guides).
- Comply with federal and state licensing, accreditation, and administrative mandates.
3. 42 CFR Part 2 and HIPAA Protection
If you enroll in a treatment program at Triad Recovery Center, any records regarding your substance use disorder treatment or diagnosis are protected under the federal **Confidentiality of Substance Use Disorder Patient Records** regulations (42 CFR Part 2) and the **Health Insurance Portability and Accountability Act** (HIPAA). Under these federal regulations, we cannot disclose that you are a patient at our facility, nor share any records regarding your diagnosis or therapy, without your explicit written release of information (ROI), except in narrow, legally defined situations (such as medical emergency crisis care, audit by licensing bodies, or a specialized court order).
4. Strict SMS Carrier Compliance (A2P 10DLC)
We are fully compliant with mobile carrier guidelines regarding programmatic text messaging. Mobile information, customer records, and phone numbers collected for SMS verification or admissions communication are kept completely confidential.
No phone numbers, customer details, or SMS opt-in consent records will be shared with, sold to, or distributed to any third parties, affiliates, partners, or marketers for promotional or marketing purposes under any circumstances. All opt-in consents and text messaging permissions are strictly bound to direct communication between you and our clinical admissions team.
5. Security of Your Data
We implement a range of rigorous administrative, technical, and physical security measures to protect your personal details. This website utilizes Secure Sockets Layer (SSL) encryption for all form submissions to prevent interception. Despite these safeguards, no digital storage or internet transmission is 100% secure; while we strive to protect your personal data, we cannot guarantee absolute security during transmission.
6. Cookies and Analytics
We use cookies and third-party tools (such as Google Analytics) to understand how visitors engage with our NC cities guides. You can modify your browser settings to decline cookies at any time. Declining cookies will not impact your ability to view our content, dial our admissions hotlines, or submit insurance checks.
7. Children’s Privacy (COPPA)
Our website, directories, and treatment services are designed exclusively for adults aged 18 and older. We do not knowingly collect personal details from children under the age of 13. If we discover we have inadvertently collected information from a child under 13, we will delete it immediately from our servers.
8. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted directly on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we safeguard your details.
9. Privacy Contact Information
If you have any questions, concerns, or requests regarding your personal details or this Privacy Policy, please contact us:
Triad Recovery Center
Attn: Privacy Coordinator
150 Charlois Blvd. Suite 300
Winston-Salem, NC 27103
Phone: (336) 203-9033
Email: privacy@triadrecovery.org